Support
Email a person.
There is no ticket portal and no chatbot. Write to support@clearfitment.com. You get a reply within 1 business day.
What to include
None of this is required. Write however you like. It just gets to an answer faster.
- Your store's
.myshopify.comdomain - What you expected to happen, and what happened instead
- A link to a product or a results page where you can see it
- If it is about an import, roughly when you ran it. Every bulk change is saved first, so a bad import can usually be rolled back
Before you write, two things you can do yourself
An import went wrong
You do not need us. Every bulk change is saved first, so you can roll back in one click. We keep 25 restore points. Your previous rows come back as they were.
You want your data out
Export it from the app whenever you like. Clean, re-importable export. Your data stays yours, and export keeps working if your plan lapses.
Setting up for the first time
Install from the Shopify App Store and the trial runs for 30 days with everything included. If you are moving fitment data from another app and want a second pair of eyes on the import before you run it, say so in your first email. That is the moment mistakes are expensive and the moment they are easiest to avoid.